OPUS Camper
Warranty

Warranty Activation

The following information relates to warranties offered by OPUS®. Please read all the information carefully, and should you have any questions relating to any aspect of this section, please contact OPUS®. By purchasing an item from OPUS®, you hereby agree to all terms and conditions of warranty as set out herein.

Disclaimer:Our product warranty, though comprehensive, does not exclude the rights and guarantees provided by the Australian Consumer Law (ACL) or by applicable State motor dealer legislation. In any conflict between our warranty and those laws, the law prevails. This safeguards your absolute protection as a consumer under Australian law. For more information about your ACL rights, visit the Australian Competition and Consumer Commission website. We’re committed to ensuring a positive customer experience and are here to help with any concerns.

Validity of Claims

• Warranties are valid to the original purchaser of the item in question and apply from the original date of purchase.
• Warranties apply to items sold as “new” and do not extend to items sold via auction, or deemed to be “factory seconds”, “ex-demonstration” or “damaged” unless specifically stated otherwise by OPUS® in writing. (See details later in this document.)
• Warranties are not transferable, and if the original purchaser sells an item to a third party, the original purchaser cannot make any claims on behalf of the new owner — except that the New South Wales statutory dealer guarantee described below attaches to the unit and may be claimed by a subsequent owner within the guarantee period.
• Warranties do not apply to products used in hire schemes or as rentals.
• OPUS® does not cover damage due to unauthorised modifications, misuse, abuse, incorrect assembly, improper and irregular maintenance, or accident or collision.
• Any work performed under an authorised warranty claim approved by OPUS® must be performed by OPUS®, or an authorised representative of OPUS®, and only with the express written permission of OPUS®.
• Affiliates, representatives, associates, agents, suppliers, resellers or similar of OPUS® shall have no authority to authorise or deny warranty claims on behalf of OPUS®.
• OPUS® shall not be liable (in part or whole) for any warranties, either express or implied, made by agents or resellers on behalf of OPUS® without the knowledge or express written permission of OPUS®. Such unauthorised claims shall be the responsibility of the agent or reseller only.

Camper Trailers

Unless stated otherwise, trailers are covered by a 12 month limited manufacturer’s warranty from the original date of purchase. In addition, there are 5 Year warranties on the suspension and the structure of the trailer.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

OPUS® Campers are designed for use on any road or track that is trafficable to normal four-wheel-drive vehicles. OPUS® Campers can be exposed to water crossings where the water is below body floor level, but never where the water is at, or above, body floor level.

The following items are not covered under the OPUS® warranty:

• Impact or stone damage to body, chassis or running gear.
• Soiling of fabrics and internal fitments from dust and other airborne substances.
• Water damage due to water crossings.
• Movement or damage caused by dislodgment of appliances and fittings resulting from hard impact or heavy landings or severely rutted roads or tracks.
• General damage arising from misuse.
• Rust.
• Wheels and tyres.
• Paint.
• Faults to canvas when stored wet.
• Mould.
• General consumables such as bearings, light fittings, batteries etc.
• Wear and tear when the trailer has been used for permanent living purposes.

OPUS® includes equipment and fittings, such as accessory brand cookers or pumps, which are separately warranted by their manufacturer and not covered by the OPUS® Warranty. If necessary, OPUS® will help an owner make a warranty claim to these manufacturers.

In addition to the express OPUS® warranty, the consumer may also be covered by other rights and remedies of the Australian Consumer Law in relation to the goods and or services to which this warranty relates.

Tents

Tents are guaranteed to be in new merchantable condition at the time of purchase. A limited manufacturer’s warranty period of 3 Years applies to OPUS canvas components, poles and fittings, air beams and valves. General wear and tear excepted. Zips and mesh or screens are not covered. Mould that has formed on the canvas is not covered.

Factory Seconds, Ex-Demonstration and Damaged Goods

From time to time, OPUS® may offer for sale items deemed to be “factory seconds”, “ex-demonstration”, or “damaged”. Such items are sold with their condition and known faults described, and are priced accordingly. The OPUS® voluntary warranty set out on this page does not apply to these items unless OPUS® states otherwise in writing.

In the sale of such items, OPUS® will attempt to provide all relevant information regarding the item, including faults, defects, or similar; however, given the nature of these items, it is reasonable to expect that some imperfections or flaws may exist beyond those identified.

Your rights under the Australian Consumer Law apply to these items and cannot be excluded. Under the ACL, what amounts to acceptable quality takes into account the price paid, the description of the goods as seconds, ex-demonstration or damaged, and the faults disclosed to you before purchase — so these items are not covered for the defects and imperfections that were disclosed, or that are reasonably to be expected in goods of that description, but you retain your ACL rights in respect of any major failure beyond them.

Goods Bought at Auction

From time to time, OPUS® may offer items for sale at auction. Where goods are sold at auction conducted by an auctioneer acting as agent for the owner, the consumer guarantees under the Australian Consumer Law do not apply, and such goods carry no OPUS® warranty unless specifically stated in writing. Every effort will be made to provide all relevant information regarding an item offered at auction. If you are unsure whether a particular sale is by auction of this kind, ask us before bidding.

Lodging a Claim

All claims can be lodged by completing the warranty form and emailing it to enquiries@opuscamper.com.au, or by calling (03) 9588 2959. Please include your unit’s details, the date and state of purchase, when you first noticed the issue, and photographs where possible.